Issues & Returns
To maintain sustainability and reduce waste, all items are made to order and unfortunately cannot be returned or refunded.
If there is an issue with your order upon receipt (i.e., damaged/defective items), please contact us on Instagram at @brandcalledgoose so we can evaluate the situation and figure out a solution. Please email us within 72 hours of receipt and include a photo showing the damage/defect(s). After the 72 hour window has passed we reserve the right to decline requests for replacement.
Please note that items are printed individually and by hand, and that colours may vary due to differences in lighting and/or screen resolutions. Variations of this nature are not considered defective and will not be replaced/refunded.
Unfortunately, orders cannot be changed or cancelled once the check-out process is complete.